FAQ

Q1 How can I start using UCEA equipment?
Please refer to User Registration Procedure for more detail.
Q2 Is the equipment free of charge for PolyU staff and student?
Charges will be applied based on UCEA Charging Scheme. Invoice will be sent to user based on usage and fund transfer will be arranged by FO colleagues accordingly.
Q3 When can I access the laboratory after creating a booking?
You can access the laboratory 30mins before your booking time.
Q4 How to count the usage hour?
The start time is the booking time, while the end time is card present time. The time difference is the usage hour.
Example: Booking time: 9:00 – 13:00
Card present time: 10:00 – 12:30
Charge usage hour: 3.5 hrs (9:00 – 12:30)
Q5 What happen if my usage is overtime?
You can continue using the equipment, but a penalty with 1.5× rate of the equipment will be charged.
Q6 Can I cancel my booking?
Yes, the booking can be cancelled. Please note that a minimum usage will be charged (0.5× rate of the equipment) for booking cancellation within 24 hrs.
Q7 What happen if I forgot to present my card after experiment?
The time will be counted as overtime usage. Please present your card immediately or find UCEA staff for assistant.